company reviews examples
company reviews examples
If you’ve had a negative experience, instead of pointing an angry finger, a more credible approach is to adopt a calm, sober tone. Simply explain what took place and leave it to readers of your review to draw their own conclusions. This might also mean that the company in question will be more willing to engage with you to address the problem.
We don’t moderate or censor reviews before they’re posted because we trust that the majority of our users have good intentions. But publishing a review online means it’s public. Therefore, the same kinds of rules apply to customer reviews as to any kind of published opinion.
Keep in mind that these are starter phrases and you should be specific when you’re writing any feedback for reviews.
Globoforce highlights the importance of crowdsourcing feedback:
70% of U.S. consumers say they’ve spent more money to do business with a company that delivers excellent service. It’s not surprising then that a good review will shed a positive light on your customer experience. An added bonus is if a review makes particular note of your staff or even calls out an employee by name:
Marketers use a fancy word for images in reviews: User-generated content. If you are not a fan of marketing jargon, it basically means that your customers include pictures of your product in action or your business’s premise. These “real-life” images provide an in-depth and authentic feel to any review.
Here are some ways to leave a great impression with your review response:
This sandwich shop didn’t get discouraged by negative Google reviews. It actually used them for marketing content by putting a lighthearted spin on one customer’s rant. This not only shows passersby that the business has a fun vibe; it also proves that the owners actually read their customers’ feedback.
Positive photos of customers using your product or service or displaying it in real-life situations demonstrates an extra level of effort that not only proves their loyalty to your business, but it allows other consumers to see your goods in action, which can help them make informed shopping decisions.
It’s basic, but you can’t expect something you don’t ask for. More often than not, happy customers are willing to share their good experiences with a review. In fact, a reported 68% of consumers left a local business a review when asked. So ask! Follow up with customers after a purchase, thanking them for their business and kindly inviting them to share their experiences with your product or service. If you’re making the greatest efforts to produce a good product and satisfy your customers, then you will be rewarded with positive reviews.