customer comments examples
customer comments examples
Please also remember that Trustpilot’s role is not to resolve disputes between reviewers and businesses. However, if you choose to write a review on Trustpilot, the company in question may see your feedback and engage with you. And other users who read your review will be able to learn from your experiences.
Here are two examples that consumers and the reviewed company might find useful:
- How old are you?
- Where are you located?
- If applicable, what gender do you identify as?
- What is your employment status?
- What is your marital status and do you have children?
When asking these types of questions, be sure to embrace a proactive and inclusive approach. These questions shouldn’t be mandatory, so always provide an option for customer’s to omit an answer. Your goal is to extract honest information, but you don’t want it to come at the expense of the customer’s comfort.
Taco Bell has made an outstanding commitment to gathering customer satisfaction feedback. Every receipt is printed with survey instructions that are placed in locations that are easily noticed. Taco Bell also incentivizes its customers by offering them rewards for filling out surveys as well as entering the participants into a sweepstakes upon survey completion.
Customers tell advisors their main service frustrations day-in and day-out, so customer service teams will likely hold a whole host of interesting perspectives, fed to them directly from customers.
Customer feedback portals are designated spaces for customers to give their feedback. They should be easy for customers to find via your company website, app and/or social platforms.
Amazon has an in-product feedback system where a rating pop-up banner would be shown first. Once you’ve clicked on the 5-star rater, a feedback window opens up in the center to get you to categorize your feedback, enter a message and ask another satisfaction type of question.
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Your customer service staff is the face of your company. Whether or not you train them correctly can truly make or break your business. Below we will show you some amazing examples of customer service so you can see what it looks like when it’s done right. No matter what industry you’re in, you are still in the business of customer service.
Not only was the experience seamless and painless, but, for my troubles (without me even asking), the rep provided me with a discount code for my next order. The email with the 15% off code said, “Sorry to hear about your recent bumpy experience with Google Express,” which was incredibly refreshing. They admitted they made a mistake and sweetened the deal to make the hassle worth it. A “bravo” moment in my book, this tactic is simple enough for any company (no matter how small) to keep customers happy and coming back.