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customer feedback examples

customer feedback examples

Customer feedback examples
Every product or service is made for its customers. It’s created to either solve their problems or fulfill their needs.
Taking customer experience and security to another level, Paytm recently removed 85,000 sellers from the Paytm mall and put in some strict steps to verify the quality of existing sellers. To help its customers who book movie tickets by using the Paytm platform, it allowed them to get refunds on their bookings if they were fraudulent.

Customer feedback examples
Text message conversations: Sometimes surveys take too long for customers to complete. That’s why we recommend collecting feedback through methods that are less intrusive and more conversational. Using text messaging to ask customers questions about your business is more casual than a formal survey, so you should see response rates increase. This is especially true if the interaction is personalized.
However, when you get a negative review, you will need to put a little more effort in. You will need to respond quickly with an apology as well as offer a proactive solution to make things right for the customer. Even if you aren’t able to make that customer happy, future customers will see that you made an effort to fix the problem.

Customer feedback examples
The importance of these third-party site is growing, as customers look to identify organisations that they can trust. One Harvard Business Review report even suggested that a drop by one star in your Yelp rating can impact your revenue by as much as nine percent.
Alternatively, you could ask the delivery driver to fill in a quick survey on behalf of the customer at their doorstep, as it’s more difficult to ignore a person than a piece of paper.

Customer feedback examples
Julia managed to extrapolate user feedback, and act quickly in order to turn those inputs into a growth opportunity.

  • To voice their opinions without having to endure long, irrelevant questions
  • To have fun while doing so
  • To be rewarded somehow for completing the survey

Customer feedback examples
The pros of having various feedback tools is that the users can use the most suitable way depending on the feedback situation. For example, when talking about a specific feature usability, a tool to point to elements or annotate on the page is helpful.
You want to be careful when asking customers for feedback, or you may end up wasting their time. (And your own!) The feedback questions asked, how they are asked and where they fit into the customer journey are thing you need to think through in advance and plan out.

References:

http://www.podium.com/article/customer-feedback-examples/
http://www.callcentrehelper.com/customer-feedback-examples-142375.htm
http://feedier.com/blog/customer-feedback/importance-customer-feedback/
http://usersnap.com/blog/customer-feedback-examples/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews