examples of good business reviews
examples of good business reviews
We understand that it can be tempting to highlight exceptionally good or poor customer service by naming the person who served you. But adherence to privacy laws on Trustpilot is important, so we suggest keeping your review general, and writing directly to the company to praise or complain about specific employees.
Here are two examples that consumers and the reviewed company might find useful:
Media outlets like Digiday and Adweek ran it, and people talked about it online, praising the brand for their edginess and humor. MeUndies generated free press from the story, and journalists continue to mention it, to this day.
Getting media coverage, be it positive or negative, goes beyond the scope of this article. But if you’re looking to get started, follow the Action Item(s) for “5. Blog Post Reviews,” and focus on the local press, to begin with, before moving to more prominent media outlets.
Responding to reviews posted by customers and taking part in their conversation can have a very real and measurable effect on your business.
Show appreciation for the customer who took the time to share their positive experience. After all, great reviews and high ratings serve as powerful social proof for attracting new potential customers and influencing their decision-making process. Your customer just did you a solid.
3 min read Last Updated Jun 10, 2020
A review is only as great as its response. The right response can make a 5-star review even more powerful and minimize the damage of a negative review. When responding to reviews, both negative and positive, take some tips from these businesses.
It’s incredibly rare that anyone would pick up the phone and call you up with feedback. Instead, your customers take to social media to talk about you. That’s why it’s essential to harness your most public-facing customer service touchpoint and join in on the conversation.
While there is value in this, it can risk a mindset that ignores the power of good reviews too, and the need to respond to them. Positive reinforcement is the core concept here. Happy customers need to be heard just as much as unsatisfied ones. This shows anyone thinking of leaving a review that they will be heard and that their feedback matters to you.
References:
http://sleeknote.com/blog/customer-testimonials
http://www.reviewtrackers.com/guides/examples-responding-reviews/
http://birdeye.com/blog/positive-review-examples/
http://simpletexting.com/6-examples-of-good-customer-reviews/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews