good customer feedback examples
good customer feedback examples
If you want a surefire way to increase the conversion rates on your online review invitations, try and make them as personal as possible. It might seem easier to send review invitations out in bulk at the end of the day or at the end of the week, but these types of messages often come off as robotic and impersonal.
Customer feedback examples from real customers is a big reason online reviews are such an essential part of the buying process for most people. Nearly 60 percent of consumers look at online reviews at least once a week and 93 percent say that online reviews have an impact on their purchase decisions. With the power of online reviews growing each year, local businesses are placing more emphasis on building their online reputation. But how do you get customer feedback that’s valuable to both your business and customers? To help you out, we’ve outlined seven quality customer feedback examples.
I looked for a solution to my email from Google Express. There, in plain sight, was a “Contact Us” option. I clicked it, and I was taken to a live chat window. I expressed my issue to the customer service rep I was chatting with, provided my order number, and that was it. The rep realized my vinyl was stuck at FedEx location, and he/she fixed the issue—the package arrived just a day or two later.
Not only was the experience seamless and painless, but, for my troubles (without me even asking), the rep provided me with a discount code for my next order. The email with the 15% off code said, “Sorry to hear about your recent bumpy experience with Google Express,” which was incredibly refreshing. They admitted they made a mistake and sweetened the deal to make the hassle worth it. A “bravo” moment in my book, this tactic is simple enough for any company (no matter how small) to keep customers happy and coming back.
In such a crowded space as bus lines, Greyhound needs to make sure that the service it’s providing works for its customers — or else, they’ll start losing them to competitors. This customer satisfaction survey, deployed immediately after a trip, is a great way to measure customer satisfaction in the moment when it’s most memorable for a customer.
Drift sends Net Promoter Score®, or NPS, surveys. NPS is a critical SaaS metric and a method to measure customer satisfaction. The only question it asks is whether the customer is likely to recommend Drift to a friend or colleague.
Organizations like Microsoft Xbox often keep their customer support Twitter handle separate from the main corporate account to act as a lightning rod for feedback, queries and problems.
While you’re here, why not grab a free trial of this simple 1-click feedback tool here…!
In fact, according to research by Deloitte, 60 percent of people rate reviews as equally trustworthy as information from friends and family.
Sam is the Content Marketing Manager at Sleeknote. His specialties include copywriting, direct response marketing and SEO. When he’s not helping ecommerce businesses engage their site visitors, you can find him playing guitar, reading, and writing generic author profile bios.