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good feedback examples customer service

good feedback examples customer service

Good feedback examples customer service
Freedom of speech gives you the right to express yourself, but there’s a line between appropriate and inappropriate. At the extreme end, the law prohibits defamatory statements. This includes accusatory statements that are untrue or not yet proven to be true.
Detailed, constructive and polite feedback in reviews is valuable input for our online review community, including the businesses reviewed.

Good feedback examples customer service
Your customer service staff is the face of your company. Whether or not you train them correctly can truly make or break your business. Below we will show you some amazing examples of customer service so you can see what it looks like when it’s done right. No matter what industry you’re in, you are still in the business of customer service.
Not only was the experience seamless and painless, but, for my troubles (without me even asking), the rep provided me with a discount code for my next order. The email with the 15% off code said, “Sorry to hear about your recent bumpy experience with Google Express,” which was incredibly refreshing. They admitted they made a mistake and sweetened the deal to make the hassle worth it. A “bravo” moment in my book, this tactic is simple enough for any company (no matter how small) to keep customers happy and coming back.

Good feedback examples customer service
We scratched the surface of veering away from traditional star ratings when we spoke of video reviews. For our final customer service review example, we’ll look at how you can use content completely outside of the usual review template to prompt the same ultimate reaction: Getting people to love your brand.
“If you know they’re happy, if you’ve fully solved their problem, send them a note and ask for a review.”

Good feedback examples customer service
Zappos responds to every email it receives, even if it’s to the CEO. In this case, a woman sent a request to Tony Hsieh and even though he was unavailable, his representative sent a humorous and engaging email back.

  1. JetBlue – Thanks frequent customers with small gestures
  2. Tesla – Meet your customers where they’re at
  3. Adobe – Respond to customer service complaints before they happen
  4. Trader Joe’s – Help those in time of need
  5. Coca-Cola – Get involved in social causes
  6. Zappos – Personally reply to every email
  7. Us! – Provide an exceptional event experience

Good feedback examples customer service
For more on the topic of using advisor feedback within your organisation, read our article: Involve Agents in Operations and Strategy
The trouble with these pop-ups is that, while they’ll get a lot of views, they can be irritating – as I personally found BBC iPlayer’s attempt, which is shown below.

References:

http://broadly.com/blog/customer-service-feedback-examples/
http://www.groovehq.com/blog/good-customer-service-reviews-examples
http://www.qualtrics.com/blog/customer-service-examples/
http://www.callcentrehelper.com/customer-feedback-examples-142375.htm
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews