good review sample
good review sample
In addition to simply doing the asking, consider your approach to soliciting reviews. Vague questions will likely warrant vague answers, so make sure to customize your feedback forms with specific questions or prompts to get valuable insight into your business, and other online searchers. Your method of soliciting feedback could mean the difference for the growth of your business. For example, instead of simply asking, “What did you think of our product?” you might ask, “How did our product meet your particular need or want?”
It’s basic, but you can’t expect something you don’t ask for. More often than not, happy customers are willing to share their good experiences with a review. In fact, a reported 68% of consumers left a local business a review when asked. So ask! Follow up with customers after a purchase, thanking them for their business and kindly inviting them to share their experiences with your product or service. If you’re making the greatest efforts to produce a good product and satisfy your customers, then you will be rewarded with positive reviews.
Clarifying who is in charge of responding to reviews is important not just because it simplifies the process—it will also increase your review response time, a key customer success metric.
After looking at 200,000 review responses, and analyzing the differences between positive, neutral, and negative reviews responses, we found the best ways to respond to each type of review.
If you’ve had a negative experience, instead of pointing an angry finger, a more credible approach is to adopt a calm, sober tone. Simply explain what took place and leave it to readers of your review to draw their own conclusions. This might also mean that the company in question will be more willing to engage with you to address the problem.
An important feature on Trustpilot is that you can edit your review to reflect a changed opinion or a resolved problem, or write a new review if you have a new or updated experience with the same company.
We hope you’ll come and see us again soon!
Monitor your reviews and easily respond with the best review management platform.
Here’s an example of a testimonial pulled from Facebook:
You can get a long-form testimonial by asking your customers to write a review as a blog post on their website. In return, they get an affiliate link which they can use to earn a portion of the sales they refer to.