great call reviews
great call reviews
These people have been a nightmare to deal with, and the phone is crap. Mine has been replaced twice and it still doesn’t work. I haven’t been able to take photos for months. The service rep just told me that the photo feature is “not something I pay for”. Another rep told me it was a software issue and they were looking into it. This was 3 months ago. Another issue: When I call anyone, my number shows up with someone else’s name. A different rep told me that that person owns that number and they couldn’t do anything about it. Unbelievable. As soon as the quarantine lifts, I’m gonna have to go phone shopping. I have no choice. Dealing with Greatcall Jitterbug has been one of the most frustrating experiences of my life. Please don’t make the mistake of dealing with these people.
When I called to complain to GreatCall, all they could do was to credit me for $30 of the total amount. I then talked to a manager and told him that his major competitor would bump you automatically to a higher rate plan than charge you for excessive minutes.
A checklist of standard features.
The heart of GreatCall’s product line is its specially designed smartphone and flip phone, known as the Jitterbug Smart and Jitterbug Flip, respectively.
3. Jitterbug Smart2: Cellular smart-phone with service that provides a mobile medical alert through an App. Features include large 5.5” screen, large icons, simplified menu and text, long-lasting battery, voice typing and urgent response app.
1. Lively Mobile Plus: Their most basic medical alert device. With GreatCall Lively Mobile Plus, no landline or other equipment is required, and you can speak directly through the device to emergency help. Available with optional fall detection utilizing accelerometer technology. The latest edition includes enhanced GPS technology, 4G LTE integration, improved battery life and loudest amplified speaker to date.
On March 6, 2019, an automated usage notification warning call was sent to Ms. ******s Jitterbug phone to inform her that she had used the data allotment.
Our records show that Ms. ***** established her account on March 1, 2019 with the direct purchase of a Jitterbug Smart2 phone. The order consisted of the Jitterbug Smart2 phone for $112.49, a one-time service activation fee of $35.00, and a non-refundable shipping fee of $10.00, plus taxes and fees. A total of $172.92 was collected from a MasterCard ending in 9501. We can confirm, via audio recording, the she selected a monthly service rate plan that included 600 airtime minutes, with access to our 5Star Service for $29.99, 100 Megabytes of Mobile Data for $5.00, a Handset Replacement Option for $4.00, and 300 Text and Picture messages for $3.00. With all rate plan components factored together, the total service plan selected was $41.99, plus taxes and fees, monthly.
The Flip is actually based on the same hardware as the Alcatel Go Flip on Sprint and T-Mobile; we like Jitterbug’s version better because we don’t care for the Go Flip’s software. The phone has a Qualcomm Snapdragon 210 processor under the hood, which is a basic, older smartphone chip. There isn’t much you can do beyond making calls, sending texts, and taking pictures, and the Flip has more than enough power to perform all of these actions smoothly.
No microSD card slot.