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how do you write a good customer service review

how do you write a good customer service review

How do you write a good customer service review
There’s no rule against only writing a handful of words in a review, but the more specific you can be, the more likely the review is to be useful. We suggest writing from your own individual perspective, keeping it honest and sticking to the facts. Help readers stand in your shoes.
A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve. But keep things friendly and courteous!

How do you write a good customer service review
We already emphasized that good reviews typically identify strong customer service principles that your business demonstrates, so to warrant these gold-star reviews, you need to make top-notch customer service an elemental part of your business. By providing an above-and-beyond customer service experience, you’re setting yourself up for the ultimate ROI—good reviews and more business.
Podium improves your online reputation by helping you collect more reviews. But it’s more than just reviews.

How do you write a good customer service review
Such a heartwarming story is incredible PR for the brand, but their entire model reflects that same type of customer service. By allowing customers to try-on five pairs of glasses at a time at home without paying a dime is a very generous feature that puts the customer first. Everyone knows buying glasses online could be difficult, so Warby Parker helps you find the perfect fit. There are multiple resources on the website as well to help you find the eyewear shape best suited for you. This customer feedback example is just a testament to the entire culture at the startup-turned-industry-leader.
Not only was the experience seamless and painless, but, for my troubles (without me even asking), the rep provided me with a discount code for my next order. The email with the 15% off code said, “Sorry to hear about your recent bumpy experience with Google Express,” which was incredibly refreshing. They admitted they made a mistake and sweetened the deal to make the hassle worth it. A “bravo” moment in my book, this tactic is simple enough for any company (no matter how small) to keep customers happy and coming back.

How do you write a good customer service review
Influencers build trust with their followers by showcasing products they actually love and use. Audiences have come to understand the trade off. And more often than not, they’re happy to purchase something knowing their favorite blogger will get a kickback.
User-generated content about Unsplash on Medium

How do you write a good customer service review
If you’ve paid attention thus far, you know that we already called out the importance of customer service. It might go without saying, but the number one way you can generate overwhelmingly positive customer reviews is by focusing on customer service.
A useful review includes enough detail to give others a feel for what happened. Potential customers want to know more than that someone else was happy. They want to know what exactly they liked so that they can gauge whether it aligns with their own preferences. Just compare this review of a Dominos…

References:

http://www.podium.com/article/examples-good-reviews/
http://broadly.com/blog/customer-service-feedback-examples/
http://www.groovehq.com/blog/good-customer-service-reviews-examples
http://simpletexting.com/6-examples-of-good-customer-reviews/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews