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how to respond to a negative performance review in writing

how to respond to a negative performance review in writing

How to respond to a negative performance review in writing
Here’s what to do if you disagree with a bad performance review:
The purpose of this meeting is to either refute your boss’s negative feedback if you disagree with it or to present a plan to improve your performance if what they said rings true. Prepare for this step even before scheduling the appointment should your boss want to sit down with you sooner than expected.

How to respond to a negative performance review in writing
Ask a trusted colleague, advisor or teacher to read your letter and provide frank feedback. This person may point out a blind spot you have where your performance is concerned.
If the manager said you have a bad attitude, prove it’s not so by attaching copies of emails from satisfied customers or thank-you notes from co-workers. If a negative comment points out a flaw in your work, outline a training program or suggest a mentor to help you tackle the shortcoming.

FlourishAnyway
Audrey Hunt

How to respond to a negative performance review in writing
In the past, I’ve witnessed colleagues react badly to a poor review by shouting abuse and causing a scene in front of the whole office. Obviously, this didn’t end very well for my former co-worker – who received a warning and a week’s suspension from work. From witnessing this slightly entertaining but dramatic outburst, I learnt that you should always remain dignified and to address any issues in a calm and professional manner – and behind closed doors!
If you can prove that your boss’s feedback is unfair, it’s time to gather all the evidence and form a counter case. For example, if your boss says that you lack time management skills, you can show that you do actually meet the deadlines you’re given by providing email examples and other concrete evidence. If you use a team-sharing board, meanwhile, this should show when you completed your tasks, which will be more than enough proof.

How to respond to a negative performance review in writing
But more than simply being the polite thing to do, responding to positive reviews is also a great way to support your marketing efforts, build buzz for your business, inspire customer loyalty, and call more attention to the great parts of your customer experience.
If the 3-star review contains positive feedback, be sure to call attention to it by mentioning it in your response: “We’re glad to hear that enjoyed ________.”

References:

http://business.lovetoknow.com/free-business-templates-printable-forms/rebuttal-example-bad-employee-evaluation
http://toughnickel.com/business/How-To-Handle-An-Unfair-Or-Negative-Performance-Review-At-Work
http://www.careeraddict.com/deal-bad-performance-review
http://www.reviewtrackers.com/guides/examples-responding-reviews/
http://www.checkatrade.com/trades/BestRateRemovalsLtd/