Uncategorized

how to write a good customer service review sample

how to write a good customer service review sample

How to write a good customer service review sample
However, this version of the review is OK:
Please also remember that Trustpilot’s role is not to resolve disputes between reviewers and businesses. However, if you choose to write a review on Trustpilot, the company in question may see your feedback and engage with you. And other users who read your review will be able to learn from your experiences.

How to write a good customer service review sample
Positive photos of customers using your product or service or displaying it in real-life situations demonstrates an extra level of effort that not only proves their loyalty to your business, but it allows other consumers to see your goods in action, which can help them make informed shopping decisions.
Businesses, this is (one of the ways) where you come in. Customers expect you to respond to their reviews. In fact, 30% of consumers identify that a business’ response to reviews is key when judging local businesses. In fact, 89% of consumers read a company’s response to reviews, and 7 in 10 have said that a business’ response to a review has changed their opinion about that business.

How to write a good customer service review sample
Chef John Howie responds to Yelp reviews of his restaurant Seastar Seafood Restaurant and Raw Bar on YouTube. This is advantageous in a few ways. First, he reaches a broader audience than just Yelp users. Videos are shared much more often than other forms of media so this can help increase visibility for Seastar Seafood Restaurant and Raw Bar. Second, a response like this establishes the restaurant’s credibility — it’s obviously authentic since you can see the chef himself talking.
When a customer complained about their television screen on Twitter, JetBlue responded instantly, opening up a personalized conversation and offering a solution.

How to write a good customer service review sample
You might not think of CVS, the drug store chain when you see a stranded motorist on the side of the highway, but after reading this example, maybe you will. One woman tells Consumerist that she got a flat tire on a busy highway in Washington D.C. She called her husband, but he was going to be a while until he could get there. Then, within minutes, a CVS Good Samaritan Van pulled up.
Great customer service takes your business to the next level, and ensure your success. Your product and price can be amazing, but without making your customer feel valued, you can lose out on tons of repeat business and referrals. Especially in the digital age, if someone has a bad customer experience with your company, they will not hesitate to bad mouth you online (even if it is funny). Wouldn’t you rather your customers rave about you to all their friends? More than half of consumers spend more money with brands they’re loyal to, so keeping them happy, keeps them coming back.

How to write a good customer service review sample
In this article, we provide you with examples of good reviews and what they can teach us. We also equip you with the know-how to set the tone of future reviews.
Certain people believe that the higher-purpose of customer service is to turn an angry customer into a happy one. In this light, there lies an opportunity in every negative review.

References:

http://www.podium.com/article/examples-good-reviews/
http://birdeye.com/blog/positive-review-examples/
http://broadly.com/blog/customer-service-feedback-examples/
http://simpletexting.com/6-examples-of-good-customer-reviews/
http://www.podium.com/article/examples-good-reviews/