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how to write a good review on yelp for hair salon

how to write a good review on yelp for hair salon

How to write a good review on yelp for hair salon
The downside is that your clients must have a Google account in order to leave a review so check with your clients.
So if you’re not convinced you’re delivering wow customer service I suggest you work on this marketing aspect first. You’ll find some ideas here (“How to WOW salon clients and win more business”).

How to write a good review on yelp for hair salon
Here are some suggestions of what you could say:
Here’s an example from Family Cutz, a kids salon in California. After receiving a negative review, the business owner, Patty Morena, sent a quick but civil response. In it, she apologized for the customer’s experienced and invited the client to come back if they’re interested in a do-over. She didn’t go overboard, though, and kept her reply brief but respectful.

Follow suit by keeping your response short and sweet. Don’t get emotional and don’t ask questions. If you do need to verify or follow-up on certain details, move the conversation to a private channel immediately.

How to write a good review on yelp for hair salon
I believe that every single beauty business needs to pay attention to Yelp. It can’t be ignored. But before you decide how (and if) to use it, you absolutely need to know a few things about how it works.
So despite what many business owners have accused, Yelp really does want to keep its review system fair and balanced.

How to write a good review on yelp for hair salon
Our best advice for getting better Facebook reviews:
If you offer services that people love to show off—new haircuts or fades, that tattoo they’ve always wanted, Twiggy-esque tinted lashes—don’t be afraid to ask clients to tag your business in their Instagram posts.

How to write a good review on yelp for hair salon
If you’ve got “regulars” coming in or clients that you’ve helped multiple times, then consider asking them to write a review. These ‘fans’ will be the ones to write fantastic, quality reviews that will help bring in new customers.
Never tell the customer they’re wrong, but if their review is because of a misunderstanding, feel free to correct them. Christian Hahn, who runs Made By My Dad, makes a suggestion on how to use his swim goggles that brims with kindness and understanding:

References:

http://learn.genbook.com/how-to-respond-to-negative-reviews/
http://sunnystorm.marketing/blog/yelp-for-salons
http://essentials.schedulicity.com/blog/better-client-customer-reviews/
http://grasshopper.com/blog/using-yelp-and-other-sites-to-get-customer-reviews/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews