how to write a review google
how to write a review google
We understand that it can be tempting to highlight exceptionally good or poor customer service by naming the person who served you. But adherence to privacy laws on Trustpilot is important, so we suggest keeping your review general, and writing directly to the company to praise or complain about specific employees.
A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve. But keep things friendly and courteous!
If you own a business, you know that while it’s not hard to leave a Google review, it’s not very convenient for your customers to take those steps. Those who do go out of their way to leave a review are often among the small minority who may have had a negative experience, meaning your Google reviews don’t reflect how the huge majority of your happy satisfied customers feel. Luckily there are ways to shorten that process and make it so easy for your customers to leave a review, they can do it in seconds.
Knowing the reasons that motivate customers to leave a Google review is a great start, but most people are still unlikely to do it on their own. If you really want to get more customer feedback , you may have to step outside your comfort zone. But really, all you have to do is ask. With a tool like Podium Reviews, you can just send a review invite over text. That takes the first three steps out of the process—all they have to do is tap the link you sent, then share their experience. It’s so easy, they can post a new five-star review while they’re still in your store—and so convenient, they can do it from anywhere on their own schedule.
3. Write a review
You do not need a Gmail account or Google+ profile to leave a Google review. No need for anyone to create an account just to leave a review! Once you educate your customers on this, you can see a huge increase in reviews received.
Our goal is to provide the very best service and we are always looking for ways to improve. We are looking to gain feedback on our service so that we can enhance your experience and make our customers happy.
Make the email personal by using your customer’s name and make a personal request to leave a review. Write in a personable and casual tone and test different copy to see which achieves the best conversion rate. Likewise, a plain text email may create a more personal impression, but test this against a HTML version to see which works best.
Interestingly (but not surprisingly), a well-established Weave dental office in Oklahoma City was able to increase their new patient flow by 324% from May of 2017 to now. This office was seeing around 17 new patients a month consistently for several years, and with less than 10 online reviews at the time saw a plateau in their active patient base. Then they signed up for Weave and activated Auto-Text Reviews–they are now seeing 76 new patients a month and have over 200 online reviews.
No. While this was a possibility in earlier days of Google Reviews, you can no longer leave a Google review without having an account.