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leaving reviews

leaving reviews

You can edit your review any number of times during the 100 day review period.
Reviews on Etsy can only be left for items that have been sold through Etsy. If you sell an item in-person through Square, the buyer can’t leave a review on Etsy.com. The buyer can leave a review on Square.

Leaving reviews
Here are two examples that consumers and the reviewed company might find useful:
Freedom of speech gives you the right to express yourself, but there’s a line between appropriate and inappropriate. At the extreme end, the law prohibits defamatory statements. This includes accusatory statements that are untrue or not yet proven to be true.

Leaving reviews
Here’s a step-by-step guide on how to leave a Google review. Knowing how to leave a Google review is just the first part of the challenge—here’s why.
It’s difficult to beat the convenience of viewing a company’s location, hours, phone number, and reviews all in one place. That’s likely why Google reviews are one of the most popular and reliable forms of customer feedback. We’re all familiar with the process, because likely we go through the steps weekly, if not daily: search Google, scroll through listings, look at star ratings, and read the top reviews, all before making even as small of a decision as what ice cream place to visit. If they don’t have great reviews, you’re more likely to move on and try to find something better. That’s the power of Google reviews.

Leaving reviews
Did you know that while 71% of consumers would actually leave feedback if a business just asked, a whopping 30% of consumers have never been asked at all? (1)
“Would you mind writing a review of your experience? Because it really helps other customers make the decision to come here.”

Leaving reviews
What ends up happening is that online review sites are actually inaccurate views of what you could expect because a business’s rating is simply an overall average of the good and bad reviews. By and large, people do not leave good reviews when they’ve had a good experience. I realize some people do, but a lot of people are more apt to be trigger-happy and leave a negative review when they have a bad experience. Therefore, if you take Amazon for example: for every negative review a product gets on Amazon, it has to have 10 times a good experience just to have a 50/50 good/negative split on reviews because by and large, people do not leave good reviews when they’ve had a good experience. That means that 10 people had to have a good experience to get on average one positive review, whereas almost every bad experience leads to a bad review. If you have 10 good experiences leading to one positive review and one bad experience leading to a bad review, you could be left with a 2.5 star rating. That’s a gross generalization, I realize, but hopefully you can see how it’s not hard to ruin the reputation of a business.
Bringing out the stress-ball. I can’t stand how easy it is to ruin a business’ reputation and how hard it is to build it up. Even perfection isn’t good enough when an employee can have a bad day or the reviewer is having a bad day.

References:

http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews
http://www.podium.com/article/how-to-leave-google-review/
http://www.getweave.com/google-reviews/
http://www.brandshouter.com/think-hard-before-negative-review/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews