There’s no rule against only writing a handful of words in a review, but the more specific you can be, the more likely the review is to be useful. We suggest writing from your own individual perspective, keeping it honest and sticking to the facts. Help readers stand in your shoes.
Please also remember that Trustpilot’s role is not to resolve disputes between reviewers and businesses. However, if you choose to write a review on Trustpilot, the company in question may see your feedback and engage with you. And other users who read your review will be able to learn from your experiences.
Consider this the all-encompassing principle of how to invite good reviews for your business. In whatever field or industry your business operates, seek to distinguish your brand by not only meeting but exceeding customer expectations. The more you can do to stand out from your competitors, the more your customers will be motivated to spread the (virtual) good word.
So what does a good review actually look like? What are the components of the type of positive reviews you want your business to receive?
In case you didn’t know: customers are notified whenever a business responds to their online review on Google. They are sent email notifications containing a link to a page with the business owner’s response to the Google review.
Why it works: The swiftness with which JetBlue responded is impressive. While it’s a response to a tweet instead of to a review, the short reply effectively displays sympathy while also offering a solution (or at least a genuine attempt to make amends).
3 min read Last Updated Jun 10, 2020
When a customer complained about their television screen on Twitter, JetBlue responded instantly, opening up a personalized conversation and offering a solution.
It would be silly to give you the low-down on online reviews without showing you the data to back it up. Here is where will we outline some of the most important reasons you need online reviews.
Thank you for [describe client relationship, whether loyal, new, etc.]. It has been my pleasure helping [service you provide].