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service review

service review

Service review
(Time period covered by the review)
The following information is typically recorded within the Service Review Report:

Service review
OK. I am basically a “Brick & Mortar” type shopper who likes to look, touch, try on and get the physical experience of buying a big ticket timepiece. My first time on World’s Best for a ladies rolex oyster datejust. Unfortunately we lost this watch from a home invasion and after all said and done with insurance I wound up losing a few bucks.
Anyway my question on this site is simple;
Everyone rates and talks about how the customer service is great and how they kiss and wipe you derrier, etc. But only 1 or 2 reviews actually mention that they had the authenticity actually checked and verified by an authorized “LEGIT” Jeweler /watch dealer. I’m not too far from Rolex itself in NYC and plan on bringing the whole pretty package, paperwork, ID card and the likes for full verification. The origin of my watch states its from BUSAN KOREA(North or South?) purchased by a
“Buck Harris”.
You tell me, from the land of the greatest counterfeiters, or is it really “real”.
Enough with the patronizing of the concierge, if they sneak in just 1 phoney “counterfeit” amongst all their sales every now and then, then we have a serious problem.
BTW of the 4 emails I received from Robert, not 1 mentions an Order number.
Excellent service, fast responses, product delivered as expected. Have bought items multiple times and very happy with services. Communications are exceptional.

Service review
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Service review
by post c/o Through the Line Limited
Gillingham, Dorset
SP8 5ET
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of AXELOS, and is Registered in the U.S. Patent and Trademark Office

How well does your service work for your customers? And how does it compare to competitors in the market? For one of our clients we investigated exactly that. Adopting a customer-focused service design perspective ourselves, we explored, used and reviewed all relevant channels and touchpoints.
The study comprised an evaluation – more in the sense of a classical competitor review – as well as an exploration and documentation of best practices and opportunities throughout all services.

References:

http://www.trustpilot.com/review/worldsbest.com?page=2
http://business.trustpilot.com/features/service-reviews
http://www.itilnews.com/ITIL_Service_Review_meeting_How_to_establish_a_Service_Review_Meeting.html
http://www.spotless.co.uk/insights/service-review/
http://support.trustpilot.com/hc/en-us/articles/223402108–8-tips-for-writing-great-customer-reviews