writing a bad review
writing a bad review
But, if a customer claims that you are unlicensed or that you stole her watch while painting her house, you could have a case. A false statement of fact that hurts your business is not protected by the right to free speech.
Instead of going to court, there are other options for dealing with a negative review. You can request that the website review the post. (Although, keep in mind, they are under no obligation to remove a post you don’t like).
Mobile technology and platforms like Facebook have made it easy to post online reviews. Shutterstock
Courts have the power to force a person to remove content from the internet, or pay damages to the plaintiff for harm done to their reputation. Failure to comply could mean prosecution for contempt.
“The good news is that you can’t defame a larger corporation,” he said.
Mr Walker said you can defame a small business with less than 10 employees.
With so many people expecting to receive personalised responses to their negative reviews, it’s fair to wonder how they want those conversations to be handled. There are plenty of examples for business owners on the best ways to address public criticism, and most experts recommend refraining from defensive comments and focusing on finding a way to fix the customer’s concerns.
So what compels us to leave reviews online, and what are we really hoping to achieve by contributing to the public discussion of a brand, experience, or product? To find out, we surveyed over 1,000 European and North-American consumers about why they leave bad reviews, how good experiences inspire them to give feedback, and the kinds of reactions and rewards they sometimes expect to receive as a result of their critiques.
The problem is that people don’t write reviews to help others. Far from it. Instead, Yelp is a forum where people try to find “collective closure” for “minor traumas,” according to a recent study from Stanford linguistics professor Dan Jurafsky. After analyzing nearly 900,000 restaurant reviews on Yelp, these were the kind of words that he found were most often used to describe negative experiences: manager, minutes, waitress, waiter, bill, attitude, apology, and mistake. Notice the absence of “salty” or “overcooked.”
The problem isn’t as bad for the latest Keith McNally joint or your neighborhood Applebee’s. They also have editorial coverage and commercials, respectively, to give people an idea of what the restaurant is like. But the same can’t be said for small, family-owned businesses, especially those without a web presence. “The role of Yelp grows when there is less information out there,” Luca said.